FAQ
Here you’ll find answers to some of the most Frequently Asked Questions (FAQ) about products available on this website. Please click a question to reveal the answer. We’ll add more from time to time. Please contact us if you have a question that is not answered below — we’ll be happy to help.
What is the lead time?
We cut all items to order and usually dispatch, from receipt of payment, the same or following day. Occasionally our stock levels can be low, and items take a bit longer. However, if the lead time will be more than a week we will call or send an email to inform you.
To discuss an item you need specifically, please call us on 01268 732185
Can I have a credit account?
Limited credit accounts can be requested by repeat customers. Our terms are 30 days and credit limits are on a case-by-case basis. We would usually require a minimum of 2 orders before setting up a credit account. We reserve the right to withdraw credit accounts due to payment issues.
To discuss an account please call us on 01268 732185
Which material do I need?
Our materials can broadly be split into two categories. Solid rubber and Sponge rubber.
Sponge rubber is cheaper and has greater compressibility. Solid rubber is more durable and can bear more weight.
You can request a material sample card by clicking this link.
There are data sheets available on each item page to give information about each of our materials.
However, the simplest way to find out more is to give us a call.
To speak to one of our team, call us on 01268 732185
